experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
Keyword planner, AdWords, Shopping and Merchant Centre Pixel Implementation WordPress Duties: Develop
Implement lead-generation strategies through cold calling, networking, and other activities and negotiate developments. Maintain an accurate customer database and call cycle. Manage all activity and reporting via Microsoft
ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
Handle leads promptly, including out-of-hours calls/messages/emails. Provide quick callbacks, assisting Handle leads promptly, including out-of-hours calls/messages/emails. Provide quick callbacks, assisting
Handle leads promptly, including out-of-hours calls/messages/emails. Provide quick callbacks, assisting Handle leads promptly, including out-of-hours calls/messages/emails. Provide quick callbacks, assisting