We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Founded with a passion for cultivating a community centered around health and happiness, we strive to provide
Founded with a passion for cultivating a community centered around health and happiness, we strive to provide
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
alternatively assisting the Ops Manager Answering calls, taking messages and handling correspondence Co-ordinating
alternatively assisting the Ops Manager Answering calls, taking messages and handling correspondence Co-ordinating
tutorials, one on one coaching, networking conference calls, business seminars, and access to weekly development
sales with service salespeople. Turns in completed call reports, time sheets, and expense reports. Sales
sales with service salespeople. Turns in completed call reports, time sheets, and expense reports Sales