Incident Management Assisting with Incident and Problem management by identifying and reporting re-occurring causes as well as problem re-occurrences, in order to assist with Incident management. Utilising various Certificates Strong Communication Skills Problem solving Skills Time Management Skills Quality management skills
Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process Controls Technical
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
with 3rd party courier provider companies on problems. Manage the Warehouse Admin Clerk. Manage the Export
with 3rd party courier provider companies on problems. Manage the Warehouse Admin Clerk. Manage the Export
with 3rd party courier provider companies on problems. Manage the Warehouse Admin Clerk. Manage the Export
Analytical - Communication - Problem Solving - Planning - Listening - Time Management
requirements. - User support via Incident/Problem/Change management - Preparation of system/technical documentation
Processes: ITIL (Incident, Change, Release, Problem Management), System Development Life Cycle Agile Methodology
Operations experience (ticket handling, problem, incident management) - Jira and Confluence experience -