time and act accordingly, if delays experienced (correct Tracking Points, escalate delays if necessary) members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement checking for the correct transmission of weekly call-offs. 8. Monitoring and reporting of correct stock levels Support in the tendering phase for new logistic Service Providers (LSP's) 10. Support in emergency part finance department in questions regarding the correct billing (for LSP's) 18. Compiling reports reflecting
time and act accordingly, if delays experienced (correct Tracking Points, escalate delays if necessary) members of service providers (sea/airfreight) to discuss. performance and work towards overall service improvement checking for the correct transmission of weekly call-offs. Monitoring and reporting of correct stock levels Support in the tendering phase for new logistic Service Providers (LSP's) Support in emergency part steering
capturing waybills, and providing basic customer service. If you have a background in transport and logistics our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries and Verification of Information: Assist with verifying and correcting missing or incomplete information on waybills Communication: Communicate with clients to verify or correct information as needed. Maintain professional and
capturing waybills, and providing basic customer service. If you have a background in transport and logistics our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries and Verification of Information: Assist with verifying and correcting missing or incomplete information on waybills Communication: Communicate with clients to verify or correct information as needed. Maintain professional and
procedures
management of operational processes and contracts/service
Develop and maintain procedures which relate
entertainment when necessary
Audit the quality of service provided through personal interaction with the
the customer on an ongoing basis and timeous corrective action is taken when required
Monitoring and
submit cash book payments so that the costs are correctly allocated
Report weekly on projects contract
housekeeping audits are conducted regularly and that corrective action is taken if required. This includes
solution options. Track Corrective Actions to completion. Approve results of Corrective Actions based upon Assist work groups in prioritizing workload to meet service level commitments REQUIREMENTS: A bachelor's degree
that all returns and processes are dispatched correctly and timeously Ensure postage returned is documented auction day Assist with client queries and direct to correct staff member and relay messages Assist Small claims Divorce and CCMA clients - Information and feedback, service fees and receipts Assist clients with complaints complaints and escalate to manager Communicate urgent service and special instructions to registrations Receive independently Strong attention to detail and customer service Ability to learn quickly and adapt easily to changing
Industry
user manual and help escalate the issues to the correct team. As well as onboarding and updating of new user manual and help escalate the issues to the correct team.
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Key Performance