complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
performance metrics, such as lead volume, conversion, collections, costs and earnings and provide insights to the opt-out requests effectively (internally). • Ad-Hoc call audits. • Client Relationship Management: Build
performance metrics, such as lead volume, conversion, collections, costs and earnings and provide insights to the opt-out requests effectively (internally). • Ad-Hoc call audits. • Client Relationship Management: Build
you’ll do:
team. Responsibilities Reception: Answering of all calls in a professional, courteous and efficient manner Doctor. Accounts: Bill patients accordingly and collect payment where necessary. Accept money (cash or patient related queries and assist with debt collection. Month end processing. Daily banking given to
team. Responsibilities Reception: Answering of all calls in a professional, courteous and efficient manner Doctor. Accounts: Bill patients accordingly and collect payment where necessary. Accept money (cash or patient related queries and assist with debt collection. Month end processing. Daily banking given to
Collaborate with the finance team to improve collection processes. • Matric certificate. • A minimum experience. • A minimum of 5 years' experience in debt collection or accounts receivable in a B2B environment.
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns
sales department Answering incoming calls Answering phone calls Answering questions and addressing concerns