Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in pending matters to secure resolutions and customer contentment. Convey feedback to Management about product addressing concerns empathetically, and proactively managing potential issues. Assess own performance through
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
structures Assist with stock counts Compile monthly management reports Ensure daily posting of production &
Proven Problem-Solving Track record. • Project Management - oversee projects from conception to completion
customer. Prepare in conjunction with or request the Manager to prepare and forward a standard quotation with