we now recruit internationally for over 5000 clients CONDENSED LIST OF DUTIES : Handle telephone queries
Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full
as a generalist
2 years experience in Contact Centre HR - full function (Recruitment / admin / performance
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
quotas
Zoom or Team meetings for Advisors
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Confirming clients information placing of orders – Administration The post Call Centre Agents appeared first on freerecruit.co.za .
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one of be to increase client loyalty through effective and efficient service to our clients – providing our our valuable clients with consistent, world class and legendary service of the highest quality, during every you will be responsible for accurately processing client instructions (not yet performed digitally by the
12;
communications with clients are professional, resulting in compliments. Ensure client investigation deadlines deadlines are met and consultant keeps the client continually in the loop. Provision of an efficient administration updating of all related information The post Call Centre Agent appeared first on freerecruit.co.za .