and timeously finalised in line with service levels and management requirements. Responsible for duties
and timeously finalised in line with service levels and management requirements. Responsible for duties
potential new Clients Optimize Customer Service Levels by managing new business clients expectations and
potential new Clients Optimize Customer Service Levels by managing new business clients expectations and
technical issues within the defined service level agreements Managing escalations efficiently, ensuring
clients on general service levels
operations Client retention and customer service levels Operations management – adherence to operation standards:
operations Client retention and customer service levels Operations management – adherence to operation standards:
delivery aligned to the service level agreement Ensure performance management system is fit for purpose
delivery aligned to the service level agreement Ensure performance management system is fit for purpose