Resolve hardware & software issues Manage helpdesk Plan / oversee IT projects Identify and implement
End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and
resolving problems logged by users through the helpdesk system.
projects, MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new application
Sustainability. Supported by a 24/7 technical helpdesk, they are committed to exceeding client expectations
Support Responsibilities: Response to tickets and helpdesk queries logged Development of SQL queries and
resolving service tickets coming from the global helpdesk system in a timely manner according to SLA
Responsibilities:
colleagues and the development department