and update and finalize all completed job cards/helpdesk queries with this information once functionality
and update and finalize all completed job cards/helpdesk queries with this information once functionality
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
process, acting as a single point of contact for helpdesk support, ITSM ticketing, troubleshooting, log
application to a hosted environment; Supporting the helpdesk in the event of incidents; Being available to
third-level persons after investigation. To maintain the Helpdesk updated with all support actions taken and to
Coordinators, Health & Safety Officer and Helpdesk / Administration staff, and be able to do fault
environmental problems, and resources. Administer Helpdesk/problem handling system – Register network problems
Coordinators, Health & Safety Officer and Helpdesk / Administration staff, and be able to do fault