to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
ITIL-based MIS support process for users, covering helpdesk, ITSM ticketing, troubleshooting, log analysis
process, acting as a single point of contact for helpdesk support, ITSM ticketing, troubleshooting, log
application to a hosted environment; Supporting the helpdesk in the event of incidents; Being available to
MIS support processes, serving as the beacon for helpdesk support and troubleshooting. Keep the ship on
Coordinators, Health & Safety Officer and Helpdesk / Administration staff, and be able to do fault
Coordinators, Health & Safety Officer and Helpdesk / Administration staff, and be able to do fault