client in the financial services industry is seeking Client Service Administrators to join their team. You and criminal clear (essential) 2 years customer service experience within a contact centre is a must Able
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
client in the financial services industry is seeking Client Service Administrators to join their team. You and criminal clear (essential) 2 years customer service experience within a contact centre is a must Able
In the midst of challenging times in South Africa, Liberty offers you an opportunity to reshape your career and embrace new possibilities . We believe that now is the time to pause, reflect, and focus on personal and professional growth. Your journey with Liberty begins and ends with family. We valu
pre-process, Customer Journey & Refresher trainings for all processes. To ensure trainers achieve trainers Conduct training / follow up session and measuring effectiveness of training Ensure accurate development of the monthly/annual training plan based on the training needs analysis and submit for approval approval Determining efficient strategies to meet training needs continually Providing feedback to trainers trainers to attain higher standards of training through regular monthly trainer audits/SWOT Responsible to
management - staffing, performance management, training & development, employee relations Qualifications
pre-process, Customer Journey & Refresher trainings for all processes. To ensure trainers achieve trainers Conduct training / follow up session and measuring effectiveness of training Ensure accurate development of the monthly/annual training plan based on the training needs analysis and submit for approval approval Determining efficient strategies to meet training needs continually Providing feedback to trainers trainers to attain higher standards of training through regular monthly trainer audits/SWOT Responsible to
initiative
Minimum requirements: