Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
to workplace concerns and violations via inbound calls that enable our client's customers around the world record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
across various technologies Flexibility to work weekends, public holidays, and willingness to travel internationally clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
Requirements : - German Speaking - Flexibility for Weekend or Extended Hours / Different Time Zones - Rotational Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
technologies. - Willingness and ability to work on weekends and public holidays on implementation and operations CAB. - Interaction with clients through meetings, calls and emails. - Receiving, troubleshooting, resolving
(international). Willingness and ability to work on weekends and public holidays on implementation and operations activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
as a stand in if required. Willingness to work weekends or after hours if required. Ability to handle
as a stand in if required. Willingness to work weekends or after hours if required. Ability to handle
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively