Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
therein. Risk management of qualifications and learnership programmes within the company subsectors. Key review Develop and review qualifications and learnerships policies and procedures. Regulatory compliance timeous reporting of qualifications, trades, learnerships, artisans and learning programmes. Audit and
therein. Risk management of qualifications and learnership programmes within the company subsectors. Key review Develop and review qualifications and learnerships policies and procedures. Regulatory compliance timeous reporting of qualifications, trades, learnerships, artisans and learning programmes. Audit and
experienced training facilitators, with interest in in learnerships and short skills programmes interventions for
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
Management Team, Merchants Department, Impacted Call Centre Agents.
RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge