experience in both NOC or Service Desk supervisory roles. ITIL (Information Technology Infrastructure Library)
BCom (Information Systems) TOGAF Certification, ITIL (Information Technology Infrastructure Library)
and Design Thinking. IT certifications such as ITIL are preferred. Strong problem-solving and analytical
Analysis and design GT specific operational knowledge ITIL Behavioural Competencies Decision Making Technical/Professional
tools • CCNA is an advantage but not required • ITIL • Mikrotik • Netscout (Fluke)
(Python, PowerShell) for automation. Familiarity with ITIL principles and best practices. Previous experience
Master's degree or relevant certifications (e.g., PMP, ITIL) preferred Certifications in CRM platforms (e.g
Framework Knowledge of Security best practices (CIA/ITIL/NIST/ISO) Experience with implementing Policies Framework Knowledge of Security best practices (CIA/ITIL/NIST/ISO) Experience with implementing Policies
Master's degree or relevant certifications (e.g., PMP, ITIL) preferred Certification in MDM platforms or related
Working experience in the Higher Education sector ITIL Foundation Certification Strong MS Project skills