and Responsibilities: Answer incoming customer calls on Ocular Answer incoming emails on Ocular Process
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
and managing a team of +- 20 agents
dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located in Randburg Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer service and offering timely and accurate support. The agent will need to have strong interpersonal skills, computer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered and managing a team of +- 18 agents
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Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
insurance either as a broker agent or tied agent