Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
The incumbent will manage and support the Call Centre Agents in achieving required input and output standards client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales
seeking Inbound Call Centre Agents for a Contact centre in Johannesburg. Inbound call centre Customer service service Grade 12 / Matric 1 - 2 years contact centre experience Excellent communication skills Must be computer
We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of
Strydompark (Randburg) is looking for Outbound Call Centre Agents to join their team You are comfortable and the company Previous experience in outbound call centre roles or sales environments will be a bonus but
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
or Supervisor at CUM Books Greenstone Shopping Centre. With a history spanning over 80 years, C.U.M. growth and success of CUM Books Greenstone Shopping Centre. Apply now and be part of a team with a purpose
beneficial.Skills
Supervisor role in the following region: Cresta Shopping Centre, Randburg Must have minimum requirements as follows: