services Providing workstations related support for Absa retail as well as the corporate environment. Locating Helpdesk Support Providing remote support to all Absa users utilising the given remote tools, by resolving on the Absa account for whatever reasons and re-assigning these incidents to the relevant Absa support within the set service level agreement. Ensuring that Absa staff members are informed/updated regarding the critical and complex system incidents within the Absa Group and analysing, recommending and implementing
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
operational development team to support their call centre operations. Reporting to the Head of IT, you'll
delivery standards.
Care Industry Skill: Innovation and risk taking Call Centre and business process methodologies Microsoft