services Providing workstations related support for Absa retail as well as the corporate environment. Locating Helpdesk Support Providing remote support to all Absa users utilising the given remote tools, by resolving on the Absa account for whatever reasons and re-assigning these incidents to the relevant Absa support within the set service level agreement. Ensuring that Absa staff members are informed/updated regarding the critical and complex system incidents within the Absa Group and analysing, recommending and implementing
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents practices, and emerging technologies related to contact centre solutions and enterprise software development enterprise environment, preferably within the contact centre industry. Strong understanding of business approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous
client who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the Writing complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency software testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education: respond to every application, should you not be contacted for this position within 10 working days please
Perform Regression Testing Logging of defects on Absa selected software Vendor relationship management
Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required discuss further, please feel free to apply or contact me on sbu.tshukusexcede.com
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would with external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security and their customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix respond to every application, should you not be contacted for this position within 10 working days please
Management Team, Merchants Department, Impacted Call Centre Agents.
Experience preferred Financial Services Banking Industry (Absa experience preferable) Risk experience preferable
Experience preferred Financial Services Banking Industry (Absa experience preferable) Risk experience preferable