desktop level support to the agents in the call centre Handing the daily IT Incidents service requests and close looping Serve as the first point of contact for customers seeking technical assistance over maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting respond to every application, should you not be contacted for this position within 10 working days please
with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master) General: Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you
Experience in the IT industry supporting call centre operations is advantageous
best practises and frameworks to manage the data centre, capacity planning, backups, migrations, and audits experience with server virtualisation and data centre administration.
repeat business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk respond to every application, should you not be contacted for this position within 10 working days please
warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven and
warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven and
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to respond to every application, should you not be contacted for this position within 10 working days please
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business