We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client Call Centre / Customer service training Skills and Experience At least 1 - 2 years' Call Centre experience
/>- Minimum of 2 years of experience in a Call Centre environment, receiving both inbound and outbound
/>- Minimum of 2 years of experience in a Call Centre environment, receiving inbound calls
- High
Responsibilities:
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part demand. Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part demand. Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre have an opportunity available for a Team Manager ROLE: The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches terms of care, professionalism, knowledge and contact resolution. Facilitates the sharing of best practice service productivity and performance in the contact centre through the achievement of agreed quality assessment
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Parktown . The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches terms of care, professionalism, knowledge and contact resolution • Facilitates the sharing of best practice service productivity and performance in the contact centre through the achievement of agreed quality assessment
of complaints Answering/responding to inbound contact from customers professionally and responding to requests raised by customers Rooting inbound client contacts to the appropriate resources when necessary Accurate taken Adhere to contact centre schedules and protocols Provide first time client contact resolution where You must have a minimum of 2 years in the call centre and administration industry You must have experience
of complaints Answering/responding to inbound contact from customers professionally and responding to requests raised by customers Rooting inbound client contacts to the appropriate resources when necessary Accurate taken Adhere to contact centre schedules and protocols Provide first time client contact resolution where You must have a minimum of 2 years in the call centre and administration industry You must have experience