Telecommunications company with a South African context Description The Sales Contact Centre Team Leader's primary objective for driving the implementation of Sales Contact Centre operational strategies ensuring that the business performance driven culture and ensure that contact centre processes and controls are aligned to the business English Experience • Minimum 5 years' sales contact centre experience, with 2 or more years' experience in in a supervisory or team leader position ( Call centre) . ISP experience is preferable. • Proven track
appropriateness. The role is performed in a contact centre. Key requirements: Enrolled Nurse with SANC. Minimum accomplish member satisfaction. Deliver an effective call centre service in order to achieve member satisfaction authorised cases. Telephone etiquette, Answering calls in a way that achieves member satisfaction. Verifying your CV to response "at" mvgrecruitment.co.za or call us on 0860 100 684. Supporting documents required:
5-year experience in a similar role. (Not call centre experience)
NQF level 5 (1 3 year certification course) in Call Centre, Customer
– 5-year experience in a similar role. (Not call centre experience) Experience using Pastel software accurate record keeping of pricing and back orders. Calling existing and potential customers to encourage them from applying if your primary experience is in call centre roles. R 8500 - Monthly
– 5-year experience in a similar role. (Not call centre experience) Experience using Pastel software accurate record keeping of pricing and back orders. Calling existing and potential customers to encourage them from applying if your primary experience is in call centre roles. R 8500 - Monthly
analysis - Effective management of cost and/or profit centres
Management of the cost budgets
Monthly profit centre
Controlling of the effective and accurate reporting per cost / profit centre
VAT
Creditors
Debtors
Cash and bank
Balance Sheet other accounts
Monthly
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word