Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder
s:
-1 Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible Matric. Responsibilities: To be logged onto the Client Services inbound telephone queue and web touchpoint and update if necessary all personal contact information for clients including the Medical Aid details. potential claim disclosure is communicated to the client when necessary. To achieve a minimum QA (quality the claim decision about a client query when necessary. Dealing with client queries professionally, adequately
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Position Available: Inbound Client Contact Centre and Correspondence Administrator
Your Daily Adventure:
we now recruit internationally for over 5000 clients CONDENSED LIST OF DUTIES : Handle telephone queries
Promote sales and enhance customer satisfaction by efficiently managing internal sales processes and providing professional support and consultation to customers and staff. Minimum Requirements and Qualifications: Matric / Grade 12 3 years experience in customer service, including sales and lead gen
- Must have an electrical qualification (N3 +) and have an understanding of wiring of meters
- Must have excellent telephone etiquette as you will need to assist customers with any technical issues faced
- Computer Literate
- Must have a clear criminal and credit check
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance in a 2IC or team leader role within a large contact centre Excellent interpersonal communication skills
Promote sales and enhance customer satisfaction by efficiently managing internal sales processes and providing professional support and consultation to customers and staff. Minimum Requirements and Qualifications: Matric / Grade 12 3 years experience in customer service, including sales and lead gen