Our client in is a financial services group in South Africa offering wholesale and retail banking services respect, accountability, client-driven and people-centred, and passionate and motivated staff members are
scripts and configure IVR call flows on our PBX products Configure contact centre solutions on our OneContact
TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely after all stores employees of all TFG group brands, Distribution centres, Financial Services and the bash Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs but not limited to candidates from designated groups in terms of the Employment Equity Act. JOB DESCRIPTION TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely
TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely after all stores employees of all TFG group brands, Distribution centres, Financial Services and the bash Monitoring incident logging and product support calls and managing background jobs (adding/creating jobs but not limited to candidates from designated groups in terms of the Employment Equity Act. JOB DESCRIPTION TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely
Team Lead responsible for ensuring that the iSON Group's offices and its associated applications are fully (advantage) Min 3 to 5 years working experience in the call centre industry is a must Display a strong technical
Technical Support Services to the World Sports Betting Group Hardware Maintenance: Ubiquiti Unifi Network Management maintenance at Data Centres Gambling – 0800 Services: FreePBX extension management / manage call recordings Cloudflare
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an infrastructure prior to reassignment to other resolver groups. Provide a high level of End User Support within ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service