- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in the business Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs. Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit 's resources to meet the required service and continuously review the Air Traffic Service Centre/Unit's Station Standing Instructions, policies
how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in the business Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs. Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit 's resources to meet the required service and continuously review the Air Traffic Service Centre/Unit's Station Standing Instructions, policies
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD