aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Daily monitoring monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in and out
Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Daily monitoring monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in and out
expand our reach. Interview Target Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. Conduct regular calling campaigns to convert interviews into applications Reporting Maintain accurate daily reports, including call reports and interview booking trackers and the Student
expand our reach. Interview Target Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. Conduct regular calling campaigns to convert interviews into applications Reporting Maintain accurate daily reports, including call reports and interview booking trackers and the Student
expand our reach. Interview Target Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. Conduct regular calling campaigns to convert interviews into applications Reporting Maintain accurate daily reports, including call reports and interview booking trackers and the Student
email accounts Reset user passwords Escalating calls that cannot be done remotely Ability to identify employee Maintain and process closed calls accurately within the call logging system. Communicate problems
welcome to contact Katijah Aboobaker on LinkedIn or call them on 021 551 8638 Please note that correspondence
welcome to contact Esmari Marais on LinkedIn or call her on 021 180 0866. Please note that correspondence
Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal