a customer service industry
for a Call Centre Manager. The role will involve the daily running and management of the call centre through development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for potential failures, complains and open order report. CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING: Provides
Leadership
- Maintain a strong focus on call centre metrics such as reducing call volumes, improving
empower customers and reduce dependency on direct call centre engagement
Cost Management and
/>- Identify and rectify inefficiencies within call centre operations, ensuring a streamlined and cost-effective
experience in managing a call centre
- Must have managed a call centre with over 60 agents.
-
software systems, processes and controls used in call centre
- Business Acumen: Effectively manage budgets
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering EXPERIENCE AND SKILLS REQUIRED: 3 – 5 Years' Call Centre experience preferably in a leadership role Tech Tech savvy with knowledge of call centre systems, customer portals and excel skills Good command of English