Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
technical support across the company and for call centre campaigns.
- Setting up AD Accounts for
operational development team to support their call centre operations. Reporting to the Head of IT, you'll
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
technical support across the company and for call centre campaigns. - Setting up AD Accounts for new user
operational development team to support their call centre operations. Reporting to the Head of IT, you'll
delivery standards.
Care Industry Skill: Innovation and risk taking Call Centre and business process methodologies Microsoft