the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
be comfortable working in a fast-paced high call centre environment. Duties: Make outbound calls/inbound
be comfortable working in a fast-paced high call centre environment. Duties: Make outbound calls/inbound
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience in a Customer Service department and/or a call centre (distinct advantage). Excellent communication