Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven and
Management Team, Merchants Department, Impacted Call Centre Agents.
up a minimum of 5 active lead referral agents
Facilitate growth of installations at Service Centres. • Provide policy/product information / training sale material at Dealership and Service Centres. • Maintain set call rate. • Achieve sales targets regarding assigned projects. • Monthly stock takes at Service Centres. • Demo account conversion and administration. of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) team of dynamic and successful customer-facing agents to deliver the best service in the insurance industry service productivity and performance in the contact centre through the achievement of agreed quality assessment
and/or instructing agents to file recordals. Liaising with current or previous agents of record to obtain capturing of data. Following up with Registries and/or agents on outstanding matters. Processing official documents documents received from the Registries and agents, particularly reviewing the documents for accuracy. Invoicing Invoicing clients. Processing of invoices received from agents. Liaising with clients on various grounds including:
and/or instructing agents to file recordals. Liaising with current or previous agents of record to obtain capturing of data. Following up with Registries and/or agents on outstanding matters. Processing official documents documents received from the Registries and agents, particularly reviewing the documents for accuracy. Invoicing Invoicing clients. Processing of invoices received from agents. Liaising with clients on various grounds including:
Answer the phone in a timely manner and make direct calls. Take and pass detailed messages to all parties administration tasks. General assistance to the Real Estate agents. Matric Certificate English and Afrikaans language