industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
lead our client's Legal Collections team in a busy call center environment. The successful candidate will and training - Monitor team performance, including call quality, adherence to collection guidelines, and experience in legal collections, preferably in a call center environment - Proven experience in team management
Our client requires the service of a Managing Agent who will be responsible for providing support to
departments for assistance. Handling inbound and outbound calls professionally. Providing excellent customer service
years' experience managing a team of Outbound Sales Agents in the following categories: Long-term Insurance the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
years' experience managing a team of Outbound Sales Agents in the following categories: Long-term Insurance the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working
implementation.
management with Africa clearing and forwarding agents. Your role involves mitigating shipping, customs regulations, and optimising routes. Engaging with African agents for continuous improvement and resolving disputes Manage African agent network, ensuring compliance and performance Cultivate strong agent relationships engage and manage stakeholders while resolving agent queries Matriculation required Tertiary qualification