team as a Manager at CUM Books Key West Shopping Centre or Clearwater Mall. With a history spanning over
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop customer monitor inefficiencies and agent performance. Key Performance Areas: • To receive calls, mails, faxes and attend Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy. • Agent performance, time keeping To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop customer monitor inefficiencies and agent performance. Key Performance Areas: • To receive calls, mails, faxes and attend Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy. • Agent performance, time keeping To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer • Lead and motivate a team of technical support agents. • Conduct performance evaluations and manage team application as unsuccessful For any enquiries, please call 012 346 1950 R500k - R550k CTC pa
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service 2-3 years' experience managing a team of sales agents All experience must be in the telecommunications
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service 2-3 years' experience managing a team of sales agents All experience must be in the telecommunications
Sales
status • Understand expense accounts and cost centres • Understand compliance issues around accounts
Selling our products/services telephonically No cold calling A completed matric Minimum of 2 years working experience
the new regional operating cashflow model (IC and Agents agreements, cashflow monitoring processes, currency