including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer • Lead and motivate a team of technical support agents. • Conduct performance evaluations and manage team application as unsuccessful For any enquiries, please call 012 346 1950 R500k - R550k CTC pa
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
Why
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
scripts and configure IVR call flows on our PBX products Configure contact centre solutions on our OneContact
Database administration and support globally. Agent and Rate Management. Maintenance and development deployments of them. Support of Information Systems in call center environments. Systems development / specifications
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
a professional manner To provide support to call centre queries relating to the relevant software Ad