consumption and driver efficiency and inform Training Centre of poor diesel and driver performance. Responsible progress, changes and to resolve any issues. Inform Call Centre of any breakdowns or related issues and follow-up
Customer Services Consultant Job Description
Functional Area company and soon other industries. We are a fast paces call centre and we assist Debt Counsellors via ticketing
support
manufacturer of abrasives products
secretary (specialising in debt collecting)
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional testing Interact with consultants of other modules Steer external consultants in allocating deliverables
trends and areas for improvement within the call centre.
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional testing Interact with consultants of other modules Steer external consultants in allocating deliverables Manager configuration & diagnostics Take consultative approach to challenge customers' requested solution
of minutes, in meetings, conference calls or in client consultation Review and maintain ongoing instructions
of minutes, in meetings, conference calls or in client consultation Review and maintain ongoing instructions