for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
based in Salt River Capetown is lookign for a Call Centre Sales Manager to join their team. Overseeing experience in managing sales in a corporate call centre setting Ability to set sales targets and achieve
based in Salt River Capetown is lookign for a Call Centre Sales Manager to join their team. Overseeing experience in managing sales in a corporate call centre setting Ability to set sales targets and achieve
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
looking for call centre agents in the debt collection space. 2 yeasr experience with call centres or sales
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
the position of "CALL CENTRE SUPERVISOR" Answer / make vehicle related phone calls. Respond efficiently efficiently / accurately to received calls Listens actively, confirm, clarify information to ensure procedural received calls Use software / databases, relevant tools to ensure swift resolution of received calls. Adhere maintain Call Centre objectives, performance standards and policies. Oversee duties of Call Centre Employees Employees. Coach, train, motivate Call Centre Employees. Accurate time and attendance reports Housekeeping