daily and monthly; Exceeding a minimum call quality on each call made; Exceeding the minimum required sales Qualification and Skill Requirements Matric; 1-2 years call centre experience in a telesales environment would be
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
waste abuse Duties and responsibilities Outbound calls Manage Member High utilisation Establish or verify motivation to fund managers where necessary Inbound calls Manage Member GP consultation -Authorise GP Authorisation start of shift. -Answer all telephone calls and ensure that lost calls are limited to the required service schemes. Answer all incoming calls within 1 ring Adhere to all call centre policies and procedures Proactively
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
over for relevant action and necessary feedback to Centre managers Review tenant age analysis reports on a weekly basis and liaise with debtors/leasing/Centre management Obtain annual audited turnover certificates regulations Assisting Centre managers on day-today functions and communicate with Centre managers on daily sheet and submit to Finance Receive, review all Centre manager petty cash submissions General office/property