Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
roughly around 6-12 calls during that shift. The work consists of the following: People call in for the physician physician on call – 40% (ortho, neuro, cardiology etc.) After hours clinic calls about 25% of calls. People People calling in to speak to the Physician on call (e.g. foot surgery in extreme pain needs to talk to the the ortho on call) Babies born during the night need to be registered for physician calls the next day day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e.g. fridge is
roughly around 6-12 calls during that shift. The work consists of the following: People call in for the physician physician on call – 40% (ortho, neuro, cardiology etc.) After hours clinic calls about 25% of calls. People People calling in to speak to the Physician on call (e.g. foot surgery in extreme pain needs to talk to the the ortho on call) Babies born during the night need to be registered for physician calls the next day day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e.g. fridge is
appointed on a permanent basis. Support the Justice Centre’s legal staff by providing paralegal services to
Hospitality Sales Representative Calling on Chefs, Catering Managers and Hotel Managers Upsell and understand communication skills ● Own Car and driver’s Licence ● Calling on our existing customer base and searching new
prospects -Identifying and qualifying leads follow up calls for the client’s sales team -Identify new business provided for all potential customers -Outgoing calls through an existing client base Skills: -Previous
incoming telephone calls when help desk team are not able to take the call. Pass call to a suitable person
PowerPoint skills Cold calling and telemarketing where necessary Experienced in calling on customers and business
customer call backs to provide an update on the progress of the query
Performs the required number of prospecting calls (cold calls) per day to identify potential new business all customer clients ● Returns customer telephone calls promptly to answer questions and provide information