with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized team environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is executive report Outbound & inbound contact centre operational management and strategic planning experience
opportunity for you at our Cornubia, Durban, Service Centre Maintenance Technician Position Purpose: Responsible operation of the plant and machinery at the Service Centre(s) in accordance with Company and Government Regulations opportunity for you at our Cornubia, Durban, Service Centre Maintenance Technician Position Purpose: Responsible operation of the plant and machinery at the Service Centre(s) in accordance with Company and Government Regulations
division maintains its reputation as a centre of excellence and a centre of influence in respect of marine
management reporting hierarchies, GL cost centre change and cost centre ownership processes
division maintains its reputation as a centre of excellence and a centre of influence in respect of marine
division maintains its reputation as a centre of excellence and a centre of influence in respect of marine