PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
following Centres: Panorama Kidney & Dialysis Centre Winelands Kidney & Dialysis Centre Cape Town Town Kidney & Dialysis Centre Hermanus Kidney & Dialysis Centre reporting to the Unit Manager according to the flexi-hours system and acute dialysis call system Own vehicle with a valid license and flexibility
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
scripts and configure IVR call flows on our PBX products Configure contact centre solutions on our OneContact
possess a qualification applicable to RE, have Call Centre or Sales experience, Retail Banking / Financial Banking/ Sales/ Insurance/ Customer Service or Call Centre experience. FAIS Regulatory Exam (RE5). Exposure
systems and equipment within facilities / shopping centres essential. Person will be responsible for overseeing systems and equipment within facilities / shopping centres, conducting regular inspections to identify issues systems and equipment within facilities / shopping centres essential. Salary package negotiable (depending
Coloured People with Disabilities Requirements: Learnerships level 3 and 4. Applicants must be under the