complaints handling.
industry
Description REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel, PowerPoint) Proficiency in three or more of the 11 official SA languages will be beneficial Computer Literacy (MS Office Suite). Knowledge of
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st
reduce dependency on direct call centre engagement
Cost Management and Efficiency
call centre operations, ensuring a streamlined and cost-effective service model. People Management and
8 years experience in managing a call centre
- Must have managed a call centre with over 60 agents
processes and controls used in call centre
- Business Acumen: Effectively manage budgets, provide input
Description REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel, PowerPoint) Proficiency in three or more of the 11 official SA languages will be beneficial Computer Literacy (MS Office Suite). Knowledge of
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st
We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents pe
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the