OS and software related issues Competent in call centre management tools Matric National Diploma: Information
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Working Hours : Monday - Friday, 37.5 hour week. Shifts : 08:00 - 16:00 (UK) and 10:00 - 18:00 (UK) Benefits NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
Manage Tickets and Requests Receive and record all calls from our customers Provide initial assessment of Cape Town Shift Work The Systems Support Engineer will be expected to work standard 8 hour shifts between between the hours of 8am and 2am, Monday to Friday. Shifts are not fixed but are rotated between available supported time zones globally. Shifts rotate weekly, and ‘late' shifts are currently approximately 1 in
Manage Tickets and Requests Receive and record all calls from our customers Provide initial assessment of Cape Town Shift Work The Systems Support Engineer will be expected to work standard 8 hour shifts between between the hours of 8am and 2am, Monday to Friday. Shifts are not fixed but are rotated between available supported time zones globally. Shifts rotate weekly, and ‘late' shifts are currently approximately 1 in
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
scripts and configure IVR call flows on our PBX products Configure contact centre solutions on our OneContact
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and