Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position qualification.
join their growing team. Please note: this is a shift based in-office role. As a HubSpot Specialist, you means of reliable transportation Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) / 4am
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
2
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
vendors for seamless integration
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
collaborators. Who are we looking for? We are calling out all Business Intelligence Analysts who are