operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
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Qualifications
- Matric Certification ( Must)
- Relevant Diploma/Degree
Please call us on 010030127
NB: Should
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
delivery standards.
Call reporting reporting
work and overall performance of regional IM data centre (DC) technology systems.
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
comfortable working as part of a collaborative team without any Micromanagement The Reference Number for this Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities