software related issues Competent in call centre management tools Matric National Diploma: Information Technology
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
organizations and their contractual obligations. Address without delay, performance issues when they arise. Take added advantage. Educational Qualifications: Matric Post matric technical certification. ITIL Foundation Required Capabilities: Self-motivator able to operate without supervision and not wait for others to set priorities
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
comfortable working as part of a collaborative team without any Micromanagement The Reference Number for this Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities
comfortable working as part of a collaborative team without any Micromanagement The Reference Number for this Contact Nicole Flatscher nicolede-merge.co.za or call me at 011 463 3633 to discuss this and other opportunities
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
a professional manner To provide support to call centre queries relating to the relevant software Ad