customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
being comfortable with outgoing phone calls is a must (Cold calling) Knowledge of marketing techniques and Teamwork - Reach out to peers and work with supervisors to establish an overall collaborative working
being comfortable with outgoing phone calls is a must (Cold calling) Knowledge of marketing techniques and Teamwork - Reach out to peers and work with supervisors to establish an overall collaborative working
actions, provide professional expertise for supervisors in creating and executing action plans
•
Represent the company at DRC (Dispute Resolution Centre) and CCMA.
• Present appropriate IR related
actions, provide professional expertise for supervisors in creating and executing action plans • Industrial Represent the company at DRC (Dispute Resolution Centre) and CCMA. • Present appropriate IR related training
GUARDING NEEDS o DEPLOYMENT/POSTINGS o REACTION o SUPERVISORS AND SENIORS o EQUIPMENT o HR SUPPORT • CONTROL HR o MANAGE CONTROLLERS o LOGISTICAL SUPPORT • SUPERVISOR o TRAINING o EVALUATION o MOTIVATION o EQUIPMENT LIAISE WITH HR • TRAINING FIREARMS, SITE SPECIFIC, SUPERVISOR, TACTICAL • FEEDBACK TO HR RE GUARD/SUP BEHAVIOUR
Maintenance Manager/ Supervisor
trends and areas for improvement within the call centre.
and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes a strong executing, and optimising sales campaigns within a call centre setting is valuable. This includes setting campaign