Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
the ticket lifecycle. Provide "fix on first call" to customers. Utilise root cause analysis
the Estimate goes to client via email and phone call, go ahead is received within one hour of booking workflow and schedule between departments.
Holdings staff are updated constantly.
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
Holdings staff are updated constantly. Complete call-out forms for every incident and send them to the
the standard billing cycle timeframe.
Holdings staff are updated constantly. Complete call-out forms for every incident and send them to the