our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service
our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service Resolve queries efficiently, aiming for a first-call resolution experience that leaves our customers inbound telephone queue and tackle a minimum of 30 calls per day like a champion. Handle approximately 15 seamless management reporting. Strive for zero lost calls – you're the superhero our clients can rely on Update servicing experience. 2 years proven client service/call centre experience. Good time management. Proactive
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
related site call outs timeously. Manage day to day call outs. Track and complete all call outs/ad-hoc
documents
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call.
Social Media Adverts – Facebook, Linked and specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc
Ad long-term growth plan.
Some degree of cold calling is expected for specific projects
General
external sales field, selling medical equipment and calling on hospitals, laboratories etc.? Our client requires worker and target driven MS Office suite DUTIES Calling on targeted clients Sales of medical equipment knowledge Implementation of sales and marketing strategy Call rate coverage and frequency to ensure good territory individual performance Planning customer daily calls and visits Calling on hospitals, laboratories, and other
external sales field, selling medical equipment and calling on hospitals, laboratories etc.? Our client requires worker and target driven MS Office suite DUTIES Calling on targeted clients Sales of medical equipment knowledge Implementation of sales and marketing strategy Call rate coverage and frequency to ensure good territory individual performance Planning customer daily calls and visits Calling on hospitals, laboratories, and other
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin:
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies