/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
client is happy with design Administration duties (calling clients, doing bookings, data capturing on in-house in-house system, quotes, invoicing, follow-up calls) All other duties as specified by supervisor Please
Manage the CRM requirements:
standards are adhered to when dealing with customer calls and correspondence. Update customer details and Customer Debtors System (CDS). Ensure quality of calls in line with Service Level Agreements (SLA's). Must
standards are adhered to when dealing with customer calls and correspondence. Update customer details and Customer Debtors System (CDS). Ensure quality of calls in line with Service Level Agreements (SLA's). Must
of return stock/stock control.
if you are: - A people's person - Willing to cold call and learn phone persuasion skills - Able to speak
Updating Dunning keys/codes in SAP Daily call report (min. 150 calls per month) Compiling supporting documentation
to workplace concerns and violations via inbound calls that enable our client's customers around the world criminal record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales