managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Industry, in Northern Suburbs, Cape Town . This role calls for an individual who has experience in a product cash (hedging of FX); AP; AR. Maintain strong banking relationships. CA(SA); CGMA or similar Minimum
scripts and configure IVR call flows on our PBX products Configure contact centre solutions on our OneContact
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
of routine fund operations, including investor calls (drawdowns) and distributions Assist with all aspects payments on bank for authorisation Perform monthly bank reconciliations and maintain fund bank transactions financial processes and online banking profiles Manage FICA requirements on bank accounts Maintain accurate
of routine fund operations, including investor calls (drawdowns) and distributions Assist with all aspects payments on bank for authorisation Perform monthly bank reconciliations and maintain fund bank transactions financial processes and online banking profiles Manage FICA requirements on bank accounts Maintain accurate
providers, (various Banks, Lessors, the Spar Group (Pty) Ltd Distribution Centre, and External Auditors)
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email professionals/ contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email professionals/ contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets