Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned set KPI targets through performance tracking, coaching, and management Quality assurance as per strict development initiatives, including mentoring and coaching Monthly performance analysis reporting and feedback
with a background in Customer Service, Financial Coaching, Debt Management. Overview and Requirements: 2 environment - Listening to calls and Providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
with a background in Customer Service, Financial Coaching, Debt Management. Overview and Requirements: 2 environment - Listening to calls and Providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
with a background in Customer Service, Financial Coaching, and Debt Management. 2 to 3 years Team Leader environment - Listening to calls and providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction environment - Listening to calls and providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
department. The duties will include; Onboarding, Coaching and Mentoring, Refresher Training and Reporting classroom training sessions • Proven knowledge in coaching & mentoring abilities • Ability to report
department. The duties will include; Onboarding, Coaching and Mentoring, Refresher Training and Reporting classroom training sessions • Proven knowledge in coaching & mentoring abilities • Ability to report
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
focusing on their strengths and styles.
-Coach and enable team to maximize their potential.
-Empower
-Assist with user acceptance testing and coach your teams through changes.
-Demonstrate excellence
-Conduct performance reviews and align to frequent coaching.
-Provide exceptional organization and focus management
-Queue management Training and coaching
-Identify ongoing training and developmental Training BP has signed off
-Provide on the job coaching to address specific performance gaps (KPIs
-Performance
clients and service providers.
B. Coaching and Mentoring:
• Support line managers
(and/or Branch admin support staff).
• Ongoing coaching on presentation skills.
• Sharing all changes
classroom training sessions
• Proven knowledge in coaching & mentoring abilities
• Ability to report